General Information

• What is Twikey?
• When will my order be delivered?
• How do I delete my profile from Twikey?

Agreements

• How to access your Twikey agreement ?
• Changing the account number of a Core mandate
• Defining a maximum amount for your B2B eMachtiging (NL)
• How do I cancel my Twikey agreement with my supplier ?

Payments

• How does Twikey handle direct debit payments
• Unrecognized direct debit on your account ?
• Disputing a direct debit
• I want to cancel my subscription

Invoices

• Differtent payment methods
• How to pay automatically
• How to pay once
• How to pay later
• Viewing your invoice (PDF)
• Have a question about your invoice?

Signing

• Signing with eID - Installation procedure (Belgium only)
• Common issues with signing via eID (Belgium only)
• Common issues with signing via Itsme (Belgium only)
• Common issues with signing via Digitaal Incassomachtigen (Netherlands only)
• Signing with Bunq - Procedure (Netherlands only)

Technical Support

• Minimum browser requirements
• Confirmation mail after signing a document
• Unknown Adobe Certificate message