FAQ - Peppol
Tags:invoicesfactuurfacturenpeppolversturensendublinvoice
When is a customer checked for Peppol availability?
The first check happens when Peppol is activated. After that, every time you send an invoice, the customer is checked again. This means a customer may already be active on Peppol, but if they haven’t received an invoice yet, no check has been performed..
Is Twikey an Access Point?
We act as a Peppol orchestrator. We can connect with multiple Access Points.
I am a Dutch merchant and have Belgian customers, do I need to send their invoices via Peppol?
Yes, for Belgian customers, invoices must be sent via Peppol as from 01/01/2026.
The send to Peppol button is not clickable?
Check if integration Peppol is active (green), the selected invoice has an UBL, and invoice lines in UBL.
Last Update: 2025-10-15
