Prepared

After creating a new agreement the state is Prepared. At this stage of the document, you
are still able to delete the document or update any attribute.

Actions on a prepared document

• Delete: Remove the document.
• Invite/Remind: Send invitations and reminders.
• Mark as Signed: Mark the document as signed.
• Import PDF: Add or replace the PDF of the document (only possible for Contract-types).
• Schedule reminders: Schedule automatic reminders if not signed.
• Mark as fraud (IBAN): Ban the IBAN for this (and other) agreements.

Awaiting bank approval

When a document is in awaiting bank approval, the bank needs to verify that the agreement is correct and valid first. After the bank's review, the document state will change to signed or cancelled (rejected by the bank).

Actions on a document awaiting bank approval

• Cancel: Cancel the document. The agreement will also be cancelled on the bank's side.
• Update PDF: Replace the PDF of the document.
• Schedule suspend/reactivate: Schedule suspend/reactivate (only on the document details).
• Mark as fraud: Ban the account and/or signature for this agreement. Optionally apply this to all agreements with the same criteria.

Awaiting merchant approval

When a document is awaiting merchant approval, the merchant needs to process the signed PDF of the document that was uploaded by the end customer. See Processing a signed printed document

Actions on a document awaiting merchant approval

• Mark as signed: The state of the document will change to Signed. If you do not check 'Debtor bank signed the agreement', the state will change to Awaiting bank approval.
• Delete: Delete the document.
• Mark as fraud: Ban the account and/or signature for this agreement. Optionally apply this to all agreements with the same criteria.

Requires more signatures

During the signing process, the end customer can select that an additional person needs to sign the document.
This is only possible in the following cases:

• The agreement is registered to a company.
• The agreement is registered to a private person but a business account is used (only Emachtiging).

The option to co-sign can be enabled or disabled in your profile configuration. You can find it under Settings > Profile > Options.

When the end customer uses this option, they will receive an email with the link to sign. Upon opening this link, the second signer needs to register their contact details and sign.

Actions on a document requiring more signatures

• Sufficiently signed: Mark the document as signed.
• Cancel: Cancel the document.
• Update PDF: Replace the PDF of the document.
• Schedule suspend/reactivate: Schedule suspend/reactivate (only on the document details).
• Mark as fraud: Ban the account and/or signature for this agreement. Optionally apply this to all agreements with the same criteria.

Printed

A document can be in a printed state

• when an invitation via print was sent to the customer and the document was printed by a user.
• when the end customer chose to print the document during signing.

In this state, the end customer can still use link from the initial invitation and select a different signing method if available.

Actions on a printed document

• Mark as signed: Mark the document as signed.
• Delete: Remove the document.
• Schedule reminders: Schedule a reminder (only from the agreements overview).
• Schedule suspend/reactivate: Schedule suspend/reactivate (only on the document details).
• Mark as fraud: Ban the account and/or signature for this agreement. Optionally apply this to all agreements with the same criteria.

Signed

A document is signed either once the end customer has signed the document, the bank has accepted the mandate (B2B) or it has been marked as signed (by the merchant).

Actions on a signed document

• Suspend: Suspend the document. Open transactions are now uncollectable.
• Cancel: Cancel the document. Open transactions are processed as defined on your profile-settings Profile > Payments > Mandate cancellation strategy.
• Update PDF: Replace the PDF of the document.
• Schedule suspend/reactivate: Schedule a suspend/reactivate task.
• Mark as fraud: Ban the account and/or signature for this agreement, optionally apply this to all agreements with the same criteria.

Suspended

A document can be suspended due to a manual action by a user, a step in the dunning workflow or fraud rules.
Open transactions are uncollectable. In Transactions > To be sent, when opening a batch of that profile, they are listed under the Uncollectable transactions. You can still send the transaction(s) to the bank, archive them or treat them as technical failure.

Actions on a suspended document

• Reactivate: Reactivate the document. Open transactions are now collectable.
• Cancel: Cancel the document. Open transactions are processed as defined on your profile-settings Profile > Payments > Mandate cancellation strategy.
• Update PDF: Replace the PDF of the document.
• Schedule suspend/reactivate: Schedule a suspend/reactivate task.
• Mark as fraud: Ban the account and/or signature for this agreement. Optionally apply this to all agreements with the same criteria.

Cancelled

A document can be cancelled due to a manual action by a user, a step in the dunning workflow or fraud rules.
Open transactions are handled as configured on the profile settings Profile > Payments > Mandate cancellation strategy.

Actions on a cancelled document

• Invite: Send a new invitation to the end customer to sign the document again.
• Update PDF: Replace the PDF of the document.
• Print: Print the document, the state of the agreement will change to printed.
• Mark as fraud: Ban the account and/or signature for this agreement. Optionally apply this to all agreements with the same criteria.
• Reactivate: Reactivate the document. This resets the document in a signed state and with the last PDF stored on the document.