Bulk actions

Bulk actions allow you to apply the same follow-up to multiple transactions at once.

To perform a bulk action:

1. Apply the desired (advanced) filters
2. Select one or more transactions
3. Click the Action button
4. Choose the desired action

Individual actions

Some actions are only available at single transaction level.

To access them:

1. Open the transaction details from any screen
2. Click the Action button

All possible actions

Mark as paid

Mark the selected transaction(s) as paid. Use this when customers have settled their payment through another channel (for example cash or bank transfer).

Try again

Resends the selected transactions to the bank or Payment provider for collection.

After this action:

• Transactions are placed in a batch
• They appear in the To be sent screen

Send reminder

Sends a payment reminder message to the customer.
The reminder options available correspond to the Allow payment alternative settings used in automated dunning workflows.

Depending on your configuration, you can enable one or more of the following:

• Use payment link (default)

  • With a PSP configured: an email with a payment link is sent
  • Without a PSP: an email with bank transfer details is sent

• Send additional SMS

  • Sends an SMS in addition to the email
  • Messages are queued and sent at a fixed time each day
  • Requires SMS to be enabled (contact support@twikey.com)

• Send registered mail

  • Sends a registered email with proof of delivery
  • Contains the failed payment message
  • Replaces standard email (SMS can still be added)
  • You receive a copy of the sent mail and status notifications like opened, accepted, ...
  • Requires an active registered email integration (contact support@twikey.com)

• Grace period

  • Defines how many days the customer has to complete payment
  • When using a payment link, the link expires after this period

Send to collection agency

Forwards the selected transactions to the configured collection agency.
The integration used is defined or can be activated via Settings > Integrations > Accounts Receivable.

Send official letter (WIK)

Sends an official debt collection letter (WIK) to the customer. This action initiates a legally compliant reminder process, typically used as a final step before further legal or collection measures. The letter is sent according to the applicable WIK regulations and serves as formal notification to the customer of the outstanding amount.

Different options are available when sending an official letter (WIK):

• Use a payment link
  Includes a payment link in the communication, allowing the customer to settle the outstanding amount online. If no PSP is configured, bank transfer details are included instead.

• Send additional SMS
  Sends an SMS notification to the customer in addition to the official letter, reinforcing the payment request.
  SMS messages are queued and sent at a fixed time each day and require SMS to be enabled.

• Keep the actual document
  Keeps the original invoice or document reference unchanged and includes it as part of the official letter.

• Send mail to customer
  Sends the official letter directly to the customer via email or postal mail, depending on your configuration and legal requirements.

• Grace period
  Defines the number of days the customer has to complete the payment after receiving the official letter. Once this period expires, further follow-up actions can be taken.

• Admin charges
  Allows you to include legally permitted administrative charges in the official letter, in accordance with applicable WIK regulations.

Archive

Archives the selected transactions.

• Planned dunning steps are stopped
• Dunning already in progress continues
• Archived transactions remain visible and actionable

Create payment link (no bulk action)

Creates a new payment link for the transaction.

• You can define an expiry date
• The link is not sent automatically
• Once created, you can:
  • Copy the URL
  • Share it via email or SMS

Register partial payment (no bulk action)

Registers a partial payment for the transaction.

• Each partial payment is logged in the transaction events
• The booked field shows the total amount registered so far
  When:
  • The full amount is reached → the transaction is marked as paid
  • Registered amounts exceed the transaction total → the transaction is still marked as paid, but the original transaction amount remains unchanged

Add a comment

Adds an internal comment to track follow-up actions or context.

• Visible to all users
• Shown both in the unsettled overview and transaction details

Mark as fraud

Use this action when fraudulent behaviour is suspected or confirmed.
Selecting 'Mark as fraud' opens the fraud screen:

You can choose to:

• Ban signature : Prevents reuse of the exact signature for new mandates
• Ban account : Prevents reuse of the IBAN for new mandates
• Add a fraud marker : the marker is used for filtering and in API exchanges
  

Optionally, enable Find other agreements using the same criteria to apply actions to related agreements:

• Cancel all agreements
• Suspend all agreements

After selection:

• Click Preview to review impacted agreements
• Click Submit to confirm