Why would you do this

Revoking a batch
When transactions were sent to the bank by mistake (wrong amounts, wrong customers, etc.) and you need to stop them from being collected.

Reoffering a batch
When the bank had an error and couldn't process your batch, so you need to send it again.

How to revoke a batch

If the batch is already sent to the bank

Contact your bank immediately, this is the only way to stop the collection !
The batch can be canceled if it's not sent yet for collection, or if the bank did not already start the collection process.

If the batch is not yet sent to the bank

You can delete it directly in Twikey:

1. Go to the "To be sent" menu
2. Click the Delete All button (trash icon)
3. Select the batch you want to delete

This will delete all transactions in the batch.

How to reoffer a batch

You can only reoffer a batch if:

• The entire batch has never received feedback from the bank (still "open")
• You'll see a paper plane icon next to these batches in this case

How to find batches to reoffer

Use the "Feedback missing" filter on the batches overview to see only open batches.

Requesting a reoffer

Contact Twikey Support to reoffer the batch.
When we reoffer it:

1. A new batch is created and sent to the bank
2. The original batch is automatically archived