How to send a refund to a payment provider
This article is focused on sending direct debit transactions or recurring credit card transactions to a payment provider, those are directly sent to
the provider without the need to prepare a refund batch.
Limitations:
Each provider uses their own specifications on how refunds can be handled. Consult the documentation of your provider to find out refund
specifications. Twikey returns an error when your provider does not accept the refund you are trying to execute.
The failure message that we received from the payment provider, is logged in your activity overview Activity > General
Sending a refund to the payment provider
Go to the details of the transaction that you want to refund, and click on
the button.
A dialogue is now displayed where you can enter the amount, communication and optionally own comment.
Once you validate the refund, it is directly sent to the payment provider. Each day one batch is created for refunds done on that day, the batch is
appended by each refund on that day accordingly.