Invoice information

The detail page shows a summary bar at the top with the key fields at a glance — amount, due date, recipient, phone number, and profile — followed by a full invoice information section below.

The following fields are displayed in the Invoice information section:

• Invoice number — The unique identifier of the invoice.
• Invoice ID — The internal Twikey GUID for this invoice. This is useful when referencing the invoice via the API or when contacting support.
• Reference — Your own internal reference, used to link the invoice to your internal system (e.g. your ERP or CRM).
• State — The current payment status of the invoice (Booked, In Progress, Paid, Expired, Archived).
• Amount — The total amount of the invoice.
• Date — The invoice date. This is the date provided when the invoice was created or imported — not the date it was registered in Twikey.
• Due date — The date by which payment is due. The invoice payment link remains valid even after this date.
• Pay date — The date on which the invoice was paid. Only shown when the state is Paid.
• Used Method — The payment method used to pay the invoice (e.g. Direct Debit, Payment link). Only shown once the invoice has been paid.
• Recipient — The actual recipient of the invoice email. This may differ from the customer's email address if a specific recipient was set during invoice creation.
• Message — The message displayed to the customer on their bank statement or payment page. This is derived from the invoice title or the message template defined on the profile.
• Remittance — Your internal reference or communication returned on reconciliation files and the customer's account statement. When the value is a valid structured message or OGM (Belgium), it is formatted as +++123/4567/89123+++. If the remittance and the paid amount both match, an incoming wire transfer is automatically matched to this invoice.
• Profile — The payment profile used for this invoice, which determines the available payment options for the customer.
• Delivery method — The channel used to deliver the invoice (Email, Print, Disabled, Peppol).
  One of the following labels may be shown:
  • (Company): The default delivery method of the company was used.
  • (Customer): The delivery method is inherited from the customer's configuration.
  • (Invoice): A specific delivery method was set directly on this invoice (e.g. via API or import).

Customer information

On the right side of the Invoice information section, the linked customer's details are displayed name, customer number, address, phone number, and email address.

Events

Below the invoice information, the Events section shows a chronological log of all activity on this invoice. Each event includes a timestamp and the user or system that triggered it. Typical events include:

• Invoice was registered (manually, via API, or via import)
• A transaction was created
• An invitation was sent to the customer
• A payment was received

This log is useful for auditing and for tracing exactly when and how an invoice was processed.