How to mark an invoice as paid
When a customer paid by bank transfer outside of Twikey, or when you need to reconcile a payment that was not automatically matched, you can mark invoices as paid from the invoice detail page.
How to mark an invoice as paid
- Find your invoice via the search bar or in the invoice menu overview
- Click on the invoice to go to the invoice details
- Select Mark as paid on the invoice detail page.
- Enter the following details
- Register payment via = so you know how it was paid
- Payment date = so you know when it was paid
- Click Mark as paid to confirm.
Mark as paid can only be done for invoices in a booked or expired state. When the invoice is in progress this is not possible.
Why the option may not be available
The mark as paid button is not shown when the invoice is in a state that does not allow manual payment registration:
- In Progress — A payment is already pending for this invoice. For example, a direct debit transaction is being processed at the bank, or the invoice is still active in a dunning workflow.
- Paid — The invoice has already been paid and cannot be marked as paid again.s
Last Update: 2026-03-03