Why you would delete an invoice

Deleting an invoice is appropriate when:

• The invoice was created by mistake and should not exist in the system.
• The invoice contains incorrect customer, amount, or invoice data and cannot be corrected.
• The invoice is a duplicate of another invoice.
• The invoice is part of a failed or aborted process and has no accounting or operational relevance.

Deleting an invoice permanently removes it from the system and should therefore be used with care.

How to delete an invoice

1. Navigate to the invoice menu overview
2. Select your invoice(s) with the checkbox
3. Click Actions in the top-right corner.
4. Click Delete
5. Confirm with Yes

The selected invoice(s) will be archived.

It is also possible to perform the same action from the details of one invoice.
Click Actions and select Delete.

Why an invoice cannot be deleted

An invoice cannot be archived while its status is In Progress, as this indicates that a linked transaction is currently being processed.

If the related transaction is removed from the collection batch, the invoice status will automatically change back to Booked — or to Expired if the due date has already passed.

Once the invoice is no longer in progress, archiving becomes available again.