How to delete an agreement
Tags:agreementsdeleteverwijderenmandaatmandatenmachtigingmachtigingenpreparedbulk
You might want to delete an agreement in situations where the agreement should no longer exist in the system or was created incorrectly.
Typical reasons include:
- Created by mistake - for example, the agreement was generated for the wrong customer or with an incorrect IBAN.
- The agreement was created with the wrong profile, mandate type, or reference and needs to be recreated properly.
- In some cases, unused prepared agreements need to be removed as part of internal data management policies.
Only agreements in the Prepared or Printed state can be deleted. Once an agreement has progressed beyond those states, the delete option is no longer available. To stop using a signed agreement, cancel or suspend it instead.
Specifically, agreements in Awaiting bank approval or Requires more signatures cannot be deleted either - only cancelled. To exclude an unwanted cancelled mandate from your active customer data, create a dummy customer and move the mandate to it.
Delete a single agreement
- Navigate to Agreements in the left-hand navigation menu.
- Filter on Prepared.
- Click the agreement to open the detail page.
- Click the bin icon in the top-right corner, or click Actions and select Delete.
- Confirm the action.
Delete multiple agreements in bulk
- Navigate to Agreements in the left-hand navigation menu.
- Filter on Prepared.
- Select the agreements you want to delete.
- Click Actions in the top-right corner.
- Click Delete.
- Confirm the action.
Signed mandates cannot be deleted. If a mandate was marked as signed by accident, contact Twikey Support - depending on the situation we can look into resetting the status.
Last Update: 2026-09-23
