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Tags:payment linksbetaallinksdetailsstatestatussharerefundterugbetalingoriginherkomstpsp referencelanguagetaalcreatedclickedpaidexpireddeclineddunninginvoicefactuurcredit card renewal

Click a payment link in the overview to open its details. Depending on the state, a panel with two or three tabs appears.

  • Created — the payment link has been created but not yet opened by the customer.
  • Clicked — the payment link has been opened but not yet paid.
  • Paid — the payment link has been paid.
  • Expired — the expiry date has passed with no payment received.
The **Expired** state is set by Twikey when the merchant-configured expiry date passes — not by the PSP. If a customer abandons a payment mid-flow, the PSP may time out their session internally, but Twikey does not change the payment link state as a result. The link remains **Clicked** until the expiry date is reached.
  • Declined — the payment was unsuccessful, either because the customer declined or a problem occurred during payment.

Share tab

Send the payment link to the customer. Learn more about it here.

This tab is available for payment links in the following states: Created, Clicked, Expired, and Declined.

Details tab

Shows the key details of the payment link. Always available regardless of state.

  • (1) Customer — the targeted customer.
  • (2) Title — the payment description shown to the customer.
  • (3) Remittance — the payment reference.
  • (4) Amount — the payment amount.
  • (5) Created — the creation date.
  • (6) Last activity — the date of the most recent event.
  • (7) Expiry — the expiry date, if set.
  • (8) Profile — the profile used for this payment link.
  • (9) PSP Reference ID — the reference ID from the payment service provider.
  • (10) Origin — how the payment link was created (see below).
  • (11) Payment method — the method used by the customer to pay.
  • (12) Language — the language shown to the customer on the payment page.

Origin indicates the source of the payment link. Possible values:

  • API — created via API. If a X-PARTNER header was included, the partner name is shown in brackets.
  • First payment — used to authenticate an agreement as a first payment.
  • Dunning — created by a dunning step, linked to a failed transaction via automated dunning, a manual dunning action, or the API using the txref parameter.
  • Invoice — originated from an invoice.
  • Credit Card Renewal — created via a task to renew a recurring credit card agreement.

Origin is only shown if the payment link was created through one of the methods above.

Refunds tab

Refund a paid payment link, partially or entirely. This tab is only available for payment links in the Paid state.

If no refund has been sent yet:

If one or more refunds have already been sent:

Learn more about refunding a payment link.

Last Update: 2026-03-11