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Invoice delivery methods

Tags:invoicesinvitesremindersfacturenfactuurherinneringsms
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This article explains the different methods available to send invoice invitations and reminders to your customer, both individually and in bulk. Each invitation and reminder method is described in detail in its dedicated article. The following methods can be used to invite customers to pay or to send reminders.

QR

Displays a QR code that redirects the customer directly to the online payment page.
This option is useful for sharing invoices offline or embedding them in printed communication, and works well in combination with the Twikey API.

To display the QR code for an invoice:

  1. Navigate to the invoice overview.
  2. Find the invoice and click the QR icon.
  3. A QR code is displayed. You can screenshot or download it to embed in printed materials or share digitally.

The QR code links directly to the customer's personal payment page for that invoice.

Email

The envelope icon opens a preview of the invitation email, including the sender and recipient details.

This option requires a valid email address for the customer.

Reminder

The bell icon opens a preview of the reminder email, including sender and recipient.
Up to four reminder levels (1–4) can be configured and sent, depending on your reminder flow and previous reminders sent.

Postal letter

The printer icon opens a preview of the postal letter.

Clicking on the Show PDF button will download the PDF of the invoice.

Sending postal letters requires an active integration that supports printed mail services.

SMS

Displays a preview of the text message, including the recipient’s mobile number.

This option requires the phone number of your customer.
This option needs to be activated by Twikey support.

Set a preference on company and customer level

When sending invoices to multiple customers at once, Twikey automatically applies each customer’s configured delivery method — whether that is email, letter, or Peppol. There is no need to manually filter or split invoices by channel beforehand. This is particularly efficient when working with a mixed customer base that requires different delivery methods.

Read how to send invoices according to your customers preferences for more information.

Last Update: 2026-02-24